How to get help, and what Kilat does and does not promise.
Contacting support
Email support@kilat.host with your account email, the service name or order reference, and the app (for example Hermes Agent or PocketBase). Never send passwords, one-time codes, API keys, or superuser credentials.
Check the status page first for region capacity and deployment health.
Limits to know
- Plans are allocations. Plan RAM and CPU are what your app may use, not dedicated hardware or a performance benchmark.
- Starter plans suit light use. Heavy workloads may need Standard.
- No uptime SLA and no automated disaster recovery. Keep independent backups.
- Operators can access service configuration and stored data to run the platform. Do not host data that needs operator-proof confidentiality.
- Response times are not guaranteed.
Reporting a security issue
Email support@kilat.host. Our security.txt lists the current contact.