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Effective
Account, billing, and service help
Our business address, support email, and phone number are listed below. Contact us for account, payment, or service help.
Use the support email below for account access, unmatched QRIS payments, deployment issues, refund requests, and privacy requests. Include your account email and relevant order or service reference, plus the app name: KilatBot or PocketBase. Never email passwords, one-time codes, API keys, or PocketBase superuser credentials. Send privacy requests from your account email; we reply to them within 3 × 24 hours, as the privacy policy describes. Other support response and resolution times are not guaranteed.
Report a security vulnerability to the support email below with the subject "Security". Our security.txt lists the same contact.