Refund policy
Effective
Case-by-case review
Contact support if you made a mistaken or duplicate payment, your payment was not credited correctly, or a service failure prevented the paid service from being provided. The operator reviews these requests case by case, including payment records, wallet usage, and the service issue. A refund is not automatic, and approval, amount, payment method, or a fixed processing deadline is not guaranteed.
Depending on the facts, an approved resolution may be a billing correction, wallet credit, or a payment refund agreed with you. Already-used hosting and charges paid directly to your model provider are not automatically refundable by Kilat.host. Do not send another payment solely because the first has not matched yet.
How to request help
Email the configured support address below with your account email, order or payment reference, payment date and amount, and a description of the mistake or service failure. Include proof of payment if available, but redact unrelated financial details. Never send passwords, one-time codes, or provider API keys. Payment-provider processing can affect a resolution; we will discuss the available method after review.
Turning off auto-renewal prevents future renewal charges; it does not itself request a refund. Stopping an app does not disable auto-renewal. If you paid for a pending QRIS order, contact support rather than cancelling the order.
Nothing in this policy limits statutory rights or remedies that apply to you. This policy does not impose a claim deadline or override mandatory consumer protections. If support details are missing, the public refund contact channel is not yet available; do not pay until those details are published.