Refund policy
Effective
Wallet balance credit only · Case-by-case review
Top-up balance can only pay for KilatBot services, service renewals, and domain purchases or renewals. It cannot be withdrawn as cash or transferred to a bank account, e-wallet, or another user.
KilatBot maintains a strict policy: there are strictly no cash, bank, or payment-method refunds to real money. Any refund approved by the operator is provided solely as non-withdrawable KilatBot wallet balance on a case-by-case basis.
Contact support if you made a mistaken or duplicate payment, your payment was not credited correctly, or a service failure prevented the paid service from being provided. The operator reviews these requests case by case, including payment records, wallet usage, and the service issue. A refund is not automatic, and approval, credit amount, or a fixed processing deadline is not guaranteed.
Approved resolutions are processed strictly as internal wallet balance credits. Under no circumstances will funds be disbursed or reversed to bank accounts, e-wallets, or original payment instruments. Already-used hosting and charges paid directly to your model provider are not refundable. Do not send another payment solely because the first has not matched yet.
How to request help
Email the configured support address below with your account email, order or payment reference, payment date and amount, and a description of the mistake or service failure. Include proof of payment if available, but redact unrelated financial details. Never send passwords, one-time codes, provider API keys, or PocketBase superuser credentials. Approved requests are credited exclusively to your account wallet balance.
Turning off auto-renewal prevents future renewal charges; it does not itself request a refund. Stopping an app does not disable auto-renewal. If you paid for a pending QRIS order, contact support rather than cancelling the order.
Nothing in this policy limits statutory rights or remedies that apply to you. This policy does not impose a claim deadline or override mandatory consumer protections. If support details are missing, the public refund contact channel is not yet available; do not pay until those details are published.